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Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos available upon request.
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing your order details.
What is your Minimum Order Quantity (MOQ)?
MOQ varies: Standard items may be 1-5 pieces. Custom designs typically require 10+ pieces. Contact us to discuss your specific needs - we try to be flexible.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked.
What is your warranty policy?
We offer a 1-year warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
Trandic Light
