Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a quote.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos are available upon request.
What certifications do your lights have?
Our standard lights typically hold CE and RoHS certifications. Custom orders can be certified upon request (additional cost/time may apply). Please ask for specific certifications needed for your region.
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing your order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked, and custom crating is available.
What is your warranty policy?
We offer a warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Please note that damage during transit or improper installation is excluded.
Trandic Light
