❓ Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
What details are needed for a non-standard/custom quote?
Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights/bulbs, voltage, target price, quantity, and ceiling height/weight limits if known. Pictures or drawings help greatly.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos/videos available upon request.
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing your order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked. Custom crating available.
What is your warranty policy?
We offer a 1-year warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
Trandic Light
