Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote accordingly.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly). Photos and videos are available upon request.
What is your production lead time?
Standard items take 15-30 days. Custom orders typically require 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing order details.
What is your Minimum Order Quantity (MOQ)?
MOQ varies: Standard items may be 1-5 pieces, while custom designs typically require 10+ pieces. We try to be flexible to meet your specific needs.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked.
What is your warranty policy?
We offer a 1-year warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided for claims.
Trandic Light
