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Common Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, finish, assembly).
What certifications do your lights have?
Our standard lights typically hold CE and RoHS. Custom orders can be certified upon request (additional cost/time applies).
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons.
What is your warranty policy?
We offer a 1-year warranty against manufacturing defects including electrical, material, and workmanship issues.
Trandic Light
