Q: Do you accept custom design requests?
A: Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote.
Q: What details are needed for a custom quote?
A: Please provide: Desired dimensions, crystal/glass type & color, metal finish, number of lights, voltage, target price, and quantity. Pictures or drawings help greatly.
Q: How do you ensure product quality?
A: We implement strict QC: material inspection, production checks, and final pre-shipment testing for electrical safety and assembly. Photos/videos available upon request.
Q: What certifications do your lights have?
A: Our standard lights typically hold CE and RoHS. Custom orders can be certified upon request based on your specific needs.
Q: What is your production lead time?
A: Standard items take 15-30 days. Custom orders take 30-60+ days depending on complexity. We confirm the exact lead time after finalizing order details.
Q: What is your warranty policy?
A: We offer a 1-year warranty against manufacturing defects including electrical, material, and workmanship issues. Proof of defect is required.
Trandic Light
