Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll provide a quote.
What details are needed for a custom quote?
Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights, voltage, target price, and quantity. Pictures or drawings help greatly.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing (electrical safety, function, and finish). Photos/videos are available upon request.
What is your production lead time?
Standard items: 15-30 days. Custom orders: 30-60+ days, depending on complexity and quantity. We confirm the exact lead time after finalizing order details.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual crystal/part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Fragile items are clearly marked.
What is your warranty policy?
We offer a warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Damage during transit or improper installation is excluded.
Trandic Light
