?
Frequently Asked Questions
Do you accept custom design requests?
Yes! We specialize in custom chandeliers. Provide your design (sketches, CAD files, photos) or specifications (size, finish, crystal type, etc.), and we'll quote accordingly.
What details are needed for a custom quote?
Please provide: Desired dimensions (height, width), crystal/glass type & color, metal finish, number of lights, voltage, target price, and quantity. Pictures or drawings help greatly.
How do you ensure product quality?
We implement strict QC: material inspection (crystal grade, metal), production checks, and final pre-shipment testing including electrical safety and assembly verification.
What is your production lead time?
Standard items typically take 15-30 days. Custom orders range from 30-60+ days, depending on complexity and quantity. We confirm exact lead times after order finalization.
How do you pack chandeliers for safe shipping?
We use multi-layer protection: individual part wrapping, reinforced cardboard compartments, thick foam padding, and sturdy export cartons. Custom crating is available for fragile items.
What is your warranty policy?
We offer a warranty against manufacturing defects (electrical, material, workmanship). Proof of defect must be provided. Please note that transit damage or improper installation is excluded.
Trandic Light
