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Frequently Asked Questions
Is the light source included with the wall lamp?
Yes, all our Rousseau series bracket lights include high-quality LED G9 light sources as part of the package.
What is the standard delivery time for an order?
Production typically takes 15 to 25 days, followed by a shipping period of approximately 20 to 30 days depending on your location and chosen method.
Is this product dimmable and what is the supported voltage?
Yes, the lamp is dimmable. It supports a wide voltage range from AC 86V to 265V, making it suitable for international use.
Can I request a custom size or specific color for my project?
Absolutely. We offer custom manufacturing services for houses, villas, hotels, and commercial buildings. Custom sizes and colors are available upon request.
How is the product protected during shipping?
We use premium export-grade packaging consisting of polyfoam, heavy-duty cartons, and plywood boxes or pallets to ensure maximum protection.
What happens if the product arrives damaged?
We have a strict quality and safety policy. If any product is damaged during shipment, we provide a full refund.
Trandic Light
