Q1. What is the standard lead time for orders?
Sample orders typically take 2-5 days. For bulk orders, the lead time is 2-4 weeks depending on the specific items and quantity ordered.
Q2. Can I place a sample order first?
Yes, we welcome sample orders to test and verify product quality. Mixed samples are also acceptable. Low MOQ requirements apply, with single units available for checking.
Q3. How are the goods shipped and how long is the transit?
We usually ship via DHL, UPS, FedEx, or TNT, which typically takes 2-5 days for arrival. Airline and sea shipping options are also available upon request.
Q4. What is the process for proceeding with an order?
First, share your requirements or application. We will provide a quote based on your needs. Once samples are confirmed and a deposit is placed, we arrange production and shipment.
Q5. Is logo customization available on the products?
Yes. Please inform us formally before production begins and confirm the design based on our initial sample.
Q6. What kind of guarantee do you offer for these products?
We provide a 2 to 5-year warranty on our products. Our manufacturing process follows a strict quality control system to ensure a low defective rate.