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Frequently Asked Questions
1. How can I get a sample?
Answer: Please contact us and we will let you how to get a sample. Normally, free sample of crystal pendant will be provided, but whole lighting frame sample with crystal can be available, it needs to be charged.
2. We pay much about leadtime, how is yours?
Answer: We have common products in stock, so quick leadtime of existing items are within 15 days. If no stock and need to be customized, please negotiate with us.
3. How do you ensure product quality and longevity?
Answer: We maintain a high-quality production line with strict inspections throughout the process. We perform spot quality checks and full tests before shipment, offering a 3-year product guarantee.
4. What colour temperature options are available?
Answer: We offer Warm white (2200k-3000k), Natural white (4000K-4500K), and Cool white (6000K-6500K).
5. Can we put our own logo on the products?
Answer: Yes, we can print your logo on the products and packages if the order meets our minimum order quantity (MOQ).
6. Do you accept OEM & ODM projects?
Answer: Yes, we welcome both OEM and ODM orders and can assist in designing color boxes with your specific branding.