❓ Frequently Asked Questions
Do you accept retail orders?
Yes, we accept retail orders, except for products that require a custom mold to be opened.
What is the expected lead time?
Sample orders typically take 7-14 days, while mass production requires approximately 30-40 days.
Is there a Minimum Order Quantity (MOQ)?
We maintain a low MOQ, and mixed products are available for a single order.
How are the goods shipped and how long is the transit?
Standard shipping is via sea (approx. 20-30 days) or air (approx. 7 days).
Can I customize the product with my own logo?
Yes, please inform us formally before production and confirm the design based on our initial sample.
What kind of warranty is provided for the products?
We offer a 2-year warranty on all our products to ensure quality and reliability.